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Below are a couple notes to keep in mind regarding Dells operating system download availability ( the process known as Dell Hosted Image ).

Dell technical support can use this ID in order to check on eligibility andor to resolve image availability for specific service tags.

For example: An image may be available through browser download only and not available in the Dell USB Recovery tool.

The goal is to move away from the browser option and move all eligible downloads to the USB Recovery Tool.

If you still require a copy of the Windows OEM installation media, please call Dell technical support at 1.800.BUY.DELL and request Dell OEM Windows OS re-installation media.

The system detect will not allow you to download from another PC.

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Once you have the ISO downloaded, in order to make it bootable, you can use a free 3rd party tool called Rufus in case your arent able to make it bootable with system detect.

You would simply need a USB flash drive big enough to support the ISO to boot with and restore your system.

The del system detect application that is downloaded when you attempt to get the image will not validate a non dell system even with the service tag so it does not allow you to download the image.

I go to the Dell support download page and ut in the service tag number.

The page tells me Win 8.1 and Dell OS Recovery Tool are available and gives me a download button.

What good is this for me I am working from another computer, not a Dell, and trying to download the image so i can get my dell back up and running.

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